Frequently Asked Questions
Lolovivi is a fine jewelry brand designed for modern life. Our pieces are crafted using the same high-quality materials used by traditional luxury jewelers - solid gold, sterling silver, and premium lab-grown diamonds, but offered at a much more accessible price.
We believe beautiful jewelry should be something you wear every day, not something you save for special occasions.
Three things:
• Fine materials — solid gold, sterling silver, and lab-grown diamonds
• Thoughtful pricing — luxury quality without traditional markups
• Meaningful design — jewelry inspired by love, connection, and everyday elegance
Our goal is simple: jewelry that looks like luxury but fits real life.
Lolovivi means “there’s always love.” That idea is at the heart of everything we create; jewelry that celebrates love, connection, and meaningful moments.
Materials & Craftsmanship
Yes. Lolovivi uses premium lab-grown diamonds, which are chemically and physically identical to mined diamonds. The only difference is how they are created.
They have the same brilliance, hardness, and shimmer as natural diamonds.
Lab-grown diamonds allow us to:
• offer high quality diamonds at a better price
• create jewelry with less environmental impact
• make fine jewelry more accessible
- We offer certification for larger stones so you can have full confidence in your purchase
You get the same beauty and durability as mined diamonds.
Lolovivi jewelry is made using:
• 14K solid gold
• premium sterling silver
• 14K gold vermeil (thick gold layered over sterling silver)
These are all fine jewelry materials, not costume jewelry.
Gold vermeil is a thick layer (2.5 microns) of real gold applied over sterling silver. This results in a look that is identical to solid gold and makes the jewelry durable. It is not the same as typical gold plating. Many companies will describe their jewelry as “vermeil” when it doesn’t meet the technical standard but Lolovivi does.
Our Vermeil is 2.5 microns of 14k gold over premium sterling silver. Gold vermeil is a beautiful option if you love the look of gold but want a more accessible price.
Ordering & Shipping
Yes. Lolovivi offers free shipping on orders over $199.00 within the United States. We offer low shipping rates for purchases less than $199.00.
Shipping times vary depending on the piece and availability, but most orders ship within a few business days.
You will receive tracking information as soon as your order ships. If you have any questions, please contact care@lolovivijewelry.com
Currently, Lolovivi primarily ships within the United States. For special requests, our concierge team may be able to assist.
Orders over $500 require a signature upon delivery to protect your purchase.
Returns & Exchanges
Returns and exchanges are easy.
You can return or exchange any item within 30 days of purchase, and returns are free for U.S. orders.
Simply contact our customer care team:
📧 care@lolovivijewelry.com
📞 203-295-4231
We will guide you through the return process.
Yes. Lolovivi jewelry includes a limited lifetime warranty against manufacturing defects.
This warranty does not cover lost or stolen items.
To keep your jewelry looking beautiful:
• remove jewelry before swimming or exercising
• avoid perfumes or lotions directly on jewelry
• store pieces in a soft pouch or jewelry box
With proper care, Lolovivi jewelry is designed to last.
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Styling & Shopping Help
Absolutely.
Lolovivi offers concierge support and live chat to help you find the perfect piece or gift.
We can help with:
• styling advice
• gift recommendations
• sizing questions
• product comparisons
Yes. Your jewelry will arrive in a beautiful reusable pouch with a gift message that can be added at checkout.
Gifts
Lolovivi pieces are designed to celebrate meaningful moments like:
• birthdays
• graduations
• anniversaries
• weddings
• holidays
• personal milestones
Many customers also buy Lolovivi as a gift to themselves.
Yes. Simply enter the recipient’s address at checkout and add a gift message.